Job Details

Customer Service Specialist IV

  2019-12-07     Lennox International     Columbus,GA  

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

As a team leader, this specialist guides the daily activities of a customer service team. The specialist is responsible for meeting customer needs in complex situations that require deviation from standard procedures.

Duties include, but are not limited to:

  • Investigate, analyze and solve complex customer billing, technical and contract issues.
  • Provide direction and guidance to less experienced team members.
  • Recognize and recommend areas that need improvement.
  • Handle escalated and unresolved calls from less experienced representatives.
  • Applicant must be bilingual - Spanish

This specialist may be responsible for handling complex customer orders, coordinating with production, meeting product delivery requirements and meeting after sale service needs. The person in this position may also assist in scheduling work, coordinating team activities, providing input into hiring decisions and giving performance appraisals.


Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred. Requires at least 5 years related experience.Excellent written and verbal communication skills, including effective listening skills. Ability to learn and understand technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Requires extensive knowledge of the organization, products and services. May require advanced problem solving. Requires ability to navigate a computerized data entry system or other relevant applications. Must be able to provide guidance and work direction to less experienced team- mates.

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