Job Details

Claims Advocate - Property & Casualty Claims

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what's possible and guide them during every step of their journey.

A day in the life.

As our Claims Advocate - Property & Casualty on the Claims team, you'll serve as a trusted client advocate, managing Property and Casualty claims with a focus on effective triage, timely resolution, and adherence to service standards. This role involves monitoring claims across property, general liability, and auto lines while maintaining strong client relationships and ensuring claims progress efficiently toward closure. The Claims Advocate handles assigned accounts with a proactive mindset, negotiates favorable outcomes with adjusters, and collaborates across teams to deliver exceptional claims service.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of low complexity from intake through resolution.
• Assigned multiple client accounts to actively monitor and manage.
• Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
• Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
• Develop loss analysis reports including but not limited to Loss Summaries.
• Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
• Execute all other claims-related duties as assigned.
• Property and Casualty Adjuster License or willingness to obtain within 90 days required.

These additional qualifications are a plus, but not required to apply:

• Education & Experience: Bachelor's Degree in any field or applicable 2+ years of experience in the insurance industry required. Prior insurance (brokerage or carrier) experience preferred.

• Core Skills & Competencies: Excellent organization and time management skills with strong communication and customer service abilities. Multi-tasking capability with strong attention to detail and ability to self-check work for accuracy. Proficiency in Microsoft Word and Excel; willingness to learn Origami and EPIC systems.

• Professional Attributes: Ability to research and analyze problems independently. Shared commitment to company values—Integrity, Collaboration, Passion, Innovation, Accountability.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting reasonableaccommodations@marsh.com