Job Details

Location: Naples, FL or Williamsville, NY HQ or Global Remote with full Amazon Echo 5 drop-in collaboration.

Compensation: $150K annual contract + Performance-Based Incentives

The Opportunity

We are seeking a Professional Services & Deployment Coordinator to lead the technical planning, implementation, and delivery of Zantaz's enterprise software deployments, upgrades, and integrations.

This hands-on role combines enterprise solutions engineering, technical project delivery, advanced troubleshooting, and customer-facing consulting. You will work directly with enterprise IT teams to assess technical requirements, design implementation plans, execute complex deployments, and ensure Zantaz solutions operate reliably within customer environments.

You will also support presales technical discovery, develop project estimates, and collaborate closely with Account Management, Infrastructure, and Development teams to deliver successful customer outcomes.

The ideal candidate is a technically skilled, customer-focused problem-solver who can translate complex IT requirements into practical solutions, manage technical delivery, and leverage AI to improve implementation efficiency and service quality.

What You Will Do

Professional Services & Enterprise Deployments

• Technical Discovery & Assessment: Evaluate customer IT environments, business requirements, infrastructure dependencies, security constraints, and deployment readiness.
• Solution Architecture & Planning: Define technical designs, hardware or cloud sizing, access requirements, implementation scope, effort estimates, milestones, and acceptance criteria.
• Software Deployment & Integration: Lead installations, configurations, major upgrades, migrations, and integrations across Zantaz's enterprise archiving solutions and approved Logix services.
• Advanced Technical Troubleshooting: Diagnose complex application, database, storage, networking, virtualization, and Microsoft 365/Exchange integration issues.
• Deployment Validation & Recovery: Execute cutover plans, integration testing, data validation, and recovery procedures with documented results and rollback readiness.
• Customer Collaboration: Work directly with enterprise IT administrators, infrastructure teams, security specialists, and other stakeholders to coordinate delivery and resolve technical dependencies.

Project Coordination & Technical Delivery

• Project Planning & Execution: Manage technical implementation plans, resource requirements, schedules, deliverables, and customer commitments.
• Presales & Solution Consulting: Support Account Management and Business Development with technical demonstrations, solution sizing, feasibility assessments, and realistic project estimates.
• Scope & Change Management: Maintain accurate statements of work, project documentation, assumptions, scope changes, risks, and delivery status.
• Cross-Functional Coordination: Work with Infrastructure on hosting readiness, Development on product defects, and Account Management on customer expectations and service continuity.
• Customer Acceptance & Handover: Validate agreed customer workflows, obtain documented acceptance, and deliver operating guidance, technical documentation, and support handoffs.
• Infrastructure Support: Contribute to approved internal infrastructure activities within scheduled allocations that do not compromise customer delivery commitments.

AI, Automation & Continuous Improvement

At Zantaz, AI is integral to how we work. We seek professionals who actively leverage AI and automation to improve deployment efficiency, technical troubleshooting, project delivery, and customer outcomes.

• AI-Powered Technical Assessments: Use AI to analyze customer infrastructure requirements, system configurations, and deployment dependencies to accelerate discovery, sizing, and solution planning.
• Intelligent Troubleshooting: Apply AI-assisted diagnostics to application logs, integration issues, configuration errors, and historical resolutions to identify root causes and recommend solutions.
• Deployment Automation: Develop and maintain AI-assisted scripts and workflows for software installations, configuration, testing, upgrades, and deployment validation.
• Project Planning & Documentation: Automate technical assessments, project estimates, statements of work, implementation plans, progress reports, and customer handover documentation.
• AI Knowledge Management: Build reusable deployment guides, troubleshooting resources, and technical workflows that improve consistency and reduce implementation effort.
• Responsible AI: Validate AI-generated recommendations, scripts, and estimates; protect customer data; and maintain human oversight, testing, and manual recovery procedures.

Candidates should demonstrate AI-assisted technical workflows they have developed, tested, and maintained, including measurable improvements in deployment quality, technical accuracy, or delivery efficiency.

What You Will Bring

Required Experience & Qualifications

• Proven hands-on experience delivering enterprise software deployments, integrations, major upgrades, or technical professional services engagements.
• Strong IT troubleshooting skills across operating systems, databases, networking, storage, virtualization, and application dependencies.
• Practical expertise with Microsoft Azure, Microsoft 365, and enterprise software integrations, including Exchange Online.
• Experience conducting technical discovery, designing solutions, estimating effort, and developing implementation plans.
• Ability to diagnose complex integration failures, identify root causes, and execute safe technical remediation.
• Experience managing technical project scope, customer dependencies, change requests, testing, and deployment acceptance.
• Familiarity with secure change management, cutover procedures, rollback planning, and disaster recovery considerations.
• Excellent customer-facing communication, technical documentation, and cross-functional coordination skills.
• Practical experience using AI-assisted diagnostics, deployment automation, or technical workflow development.

Preferred Qualifications

• Experience implementing enterprise email archiving, eDiscovery, information governance, or data management technologies.
• Familiarity with Microsoft Exchange Server, SQL Server, Active Directory, and hybrid Microsoft 365 environments.
• Experience working with enterprise customers in legal, financial services, healthcare, government, or other regulated industries.
• Knowledge of Azure Marketplace deployments, AWS, Google Cloud Platform, or other enterprise cloud environments.
• Experience developing technical statements of work, implementation runbooks, project estimates, and customer acceptance documentation.
• Familiarity with data migration, storage infrastructure, virtualization platforms, and complex enterprise integrations.
• Experience developing reusable deployment automation, AI-assisted technical assessments, and diagnostic tools.

What Success Looks Like

Success means delivering reliable enterprise software implementations, resolving complex technical challenges, meeting agreed project commitments, and ensuring customers can successfully operate and maintain their Zantaz solutions.

Your First 90 Days:

• Days 1–30 | Assess & Standardize: Learn Zantaz's product installation procedures and review, update, and standardize professional services documentation, statements of work, project templates, and change management processes.

• Days 31–60 | Build & Validate: Develop and validate technical lab environments supporting presales demonstrations, product QA, and Windows Server 2025 Z Cloud deployments.

• Days 61–90 | Deliver & Improve: Support customer-facing technical issues to deepen product knowledge and develop reusable deployment, upgrade, configuration, and troubleshooting documentation, including AI-assisted diagnostics and scripts for the Support Knowledgebase.

Ongoing performance is measured by successful deployments, customer acceptance, accurate project estimates, effective technical troubleshooting, documentation quality, reliable handoffs, and measurable improvements in delivery efficiency.

Who Thrives at Zantaz

We value technically capable, customer-focused professionals who take ownership, solve complex problems, and consistently deliver dependable enterprise software solutions.

You will thrive in this role if you:

• Enjoy hands-on enterprise software deployments, integrations, and technical troubleshooting.
• Can translate complex IT requirements into clear, practical implementation plans.
• Confidently collaborate with enterprise IT teams, business stakeholders, and internal technical specialists.
• Take ownership of project quality, technical accuracy, and customer acceptance.
• Work independently, stay organized, and manage competing priorities across multiple projects.
• Embrace AI and automation to improve technical delivery, documentation, and operational efficiency.

Location & Compensation

Zantaz supports enterprise customers internationally, requiring collaboration with distributed technical teams and customer stakeholders across multiple time zones.

Location: Naples, FL or Williamsville, NY HQ or Global Remote with full Amazon Echo 5 drop-in collaboration.

Compensation: $150K annual contract + Performance-Based Incentives

Work Arrangement: Remote, with occasional customer travel and on-site project work anticipated at 15% or less, subject to final project requirements.

Note: At $150,000 annually plus performance incentives, the proposed pay program is 47.5% above the published global survey median of $101,710 for Solutions and Implementation Engineers. This is a relevant comparison for recruiting globally for enterprise deployments, integrations and customer delivery. Source: Stack Overflow Developer Survey 2026.