Job Details

Administrative Support Specialist

This position is responsible for providing administrative support to METRA?Transit System Department. Maintains files, calendars, statistical reports, and other documents.

Performs data entry, answers multi-line telephone and directs calls.

Prepares correspondence, spreadsheets and presentations.

Assists in scheduling Dial-A-Ride trips, meetings and appointments.

Responds to internal and external customer concerns. Receives and processes department mail.

Prepares reports and presentations as needed.

Maintains confidential files for the department.

Conducts parts room inventory, completes mileage reports and closes out maintenance work orders.

Carries out a continuous effort to improve operations, work processes.

Works cooperatively to provide continuous improvement and customer-driven service.

Performs other related duties as assigned.

Knowledge of office administrative practices and procedures.

Skill in the operation of standard office equipment.

Skill in computers and software programs.

Skill in customer service.

Skill in creating and maintaining files.

Skill in the preparation of reports.

Skill in reading and interpreting documents.

Skill in taking meeting notes.

Skill in problem solving and decision-making.

Skill in interpersonal relations.

Skill in oral and written communication.

Skill in organization and time management.

Ability to operate a motor vehicle.

Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. Must obtain the required license to operate a city support vehicle.

The work is typically performed while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light objects and must distinguish between shades of color. Additionally, the following physical abilities are required:

Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.

Crouching – bending body forward by bending leg, spine.

Feeling – perceiving attributes of objects by touch with skin, fingertips.

Grasping – applying pressure to object with fingers, palm.

Handling – picking, holding, or working with whole hand.

Hearing 1 – perceiving sounds at normal speaking levels, receive information.

Kneeling – bending legs at knee to come to rest at knees.

Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.

Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.

Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.

Pulling - use upper extremities to exert force, haul or tug.

Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.

Reaching – extending hands or arms in any direction.

Repetitive Motion – substantial movements of wrists, hands, fingers.

Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.

Standing – for sustained periods of time.

Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.

Talking 1- expressing ideas by spoken word.

Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.

Visual Acuity 2 - color, depth perception, field of vision.

Visual Acuity 4 - operate motor vehicles/heavy equipment.

Walking - on foot to accomplish tasks, long distances, or site to site.

The work is typically performed in an office, library, or computer room.