Job Details

Vacation Planner (Full Time/Remote)

We are a vacation rental company based in Asheville, NC, specializing in a portfolio of 100+ unique properties. The Vacation Planner is the frontline agent who assists guests in planning their Asheville vacation, ensuring they receive the best rental fit for their needs and budget.

Responsibilities

• Answer guest inquiries via telephone, web chat, and email, providing detailed property information and assistance.
• Handle multiple concurrent web chats while on the phone, maintaining high service quality.
• Process lease agreements, payments, and other administrative tasks accurately.
• Manage and follow up on leads, ensuring timely communication and conversion.
• Troubleshoot guest complaints and provide resolutions in a professional manner.
• Meet monthly performance goals and contribute to team objectives.
• Participate in required training sessions and company meetings, including occasional travel to Asheville.

Qualifications

• Prior experience in vacation rental reservations is required.
• Strong computer and phone skills; comfortable navigating multiple Windows applications simultaneously.
• Typing speed of at least 60 words per minute and proficiency with computers.
• Preference for those familiar with NAVIS, VRM, Streamline, or TRACK/PULSE software.
• Background check clearance and willingness to travel to Asheville for training and events.
• Must have a quiet, dedicated workspace with reliable broadband internet, a headset, webcam, and anti‑virus software.

Benefits

• Pay structure: $13.00/hour training, $14.00/hour thereafter, $15.00/hour after one year.
• Monthly bonus up to $200 based on meeting/exceeding performance goals.
• 30–40 hour work week with weekend on‑call shift in rotation.
• Retirement plan with matching contributions.
• Paid time off (vacation days).

Remote Work Requirements

• Dedicated and quiet workspace free from distractions.
• Reliable computer system with dual monitors recommended.
• High‑quality headset for telephone calls.
• Webcam and microphone for virtual meetings.

Equal Opportunity Employer (EOE). All personal information will be kept confidential in accordance with EEO guidelines.