Job Details

Program Leader

This Program Leader will be assigned to the Community Resource Center at Grayson Highway, a new community hub for programs that support mental and behavioral health, veteran and family services and childhood development. In this role, the Program Leader will be responsible for program execution and daily operations; resident & partner engagement; scheduling, documentation & reporting; and operational support & quality assurance.

Essential Duties

• Coordinating and delivering daily programs, workshops, classes, and special events within the Community Resource Center, ensuring activities are implemented as scheduled, spaces are prepared, and participant experience meets County service standards
• Monitoring program quality, participant feedback, program effectiveness, and service outcomes, and identifying opportunities for improvement
• Serving as a front-line point of contact for residents and community partners, providing customer service, basic service navigation, and on-site coordination to support access to health, human services, and community resources
• Supporting outreach and marketing efforts by assisting with community events, distributing materials, and supporting communication efforts
• Coordinating program schedules, room usage, and activity setup in collaboration with the HHS Division Director and community partners
• Maintaining accurate program records and documentation, including attendance, registrations, evaluations, reports, facility usage logs, and financial records
• Assisting with cash handling, registrations, deposits, refunds, and basic financial documentation in accordance with County policies
• Supporting coordination with internal County departments and external partners operating within the Community Resource Center, ensuring smooth program execution and shared space use
• Assisting with identifying service gaps, supporting staff and volunteer coordination, and ensuring programs align with strategic community needs and Gwinnett County priorities
• Assisting with on-site supervision of part-time staff and volunteers as assigned
• Ensuring compliance with County policies, safety procedures, and customer service standards
• Delivering verbal presentations and orientations to residents, community groups, and program participants to explain available services, program offerings, facility guidelines, and how to access resources within the Community Resource Center
• Representing the Community Resource Center during meetings, workshops, and community events by speaking with nonprofit partners, County departments, and service providers to coordinate programming, clarify expectations, and promote collaborative service delivery
• Facilitating group discussions, classes, or workshops and provides on-site announcements or instructions during programs, special events, and emergency or high-traffic operations to ensure clear communication, safety, and positive participant experience
• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

Grade The grade for this position is B22(1`). Salary will be dependent on education and experience. Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• Associate degree in parks and recreation, health and human services, senior services, social work, or public administration AND
• One year of experience in a community resource center, human services programming, public-facing service delivery in a multi-use facility, program coordination with community partners and nonprofits
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
• Valid driver's license
• CPR / First Aid certification within 6 months of hire

Preferred Qualifications

• Bachelor's degree in health and human services, senior services, social work, or public administration
• Customer service and participant engagement in diverse populations
• Scheduling, reporting, and basic financial or registration processes
• CPR / First Aid Certification
• Trauma-Informed Care
• Mental Health First Aid
• Customer Service
• Conflict De-escalation Training
• Bilingual proficiency