Job Details

Team Assistant-GA Home Care

Assist Home Team staff with clerical duties, such as responding to telephone calls, communicating with patients and families as well as providing clerical assistance for supervisor and clinical staff.

Education and Experience

Required:

• High school diploma or general equivalency diploma (GED)
• Minimum of one year of clerical experience in a healthcare environment
• Proficient in medical terminology, Microsoft programs (Word, Excel, Outlook), and general typing.

Preferred:

• Experience with an electronic medical record (EMR) system

Certificates, Licenses, Registrations, Vaccines

Required:

• Influenza vaccine during influenza season (Nov. – March)
• Valid drivers' license with satisfactory Motor Vehicle Record (MVR)
• Auto insurance per company policy
• Reliable personal transportation

Preferred:

• CPR Certification

Special Qualifications:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to respond to questions from clients, customers, and the general public.
• Ability to write simple correspondence.
• Ability to speak professionally to patients, physicians and others in the organization via telephone and personal communication.
• Must be skilled at prioritizing tasks.
• Ability to multi-task and deal with frequent interruptions.
• May deal with emotionally distraught families. Interactions with terminally ill patients.
• Requirement to maintain professional appearance and communication at all times.

Position Requirements (not all inclusive)

• Maintain and distribute re-certification list monthly.
• Prepare and distribute re-certification packets to home team RN's monthly.
• Update face sheet of POC per change of status, as needed.
• Prepare reports, as needed.
• Coordinate with clinical secretary to ensure patient information is sent to/ returned from physician's offices.
• Assist with chart audits, as requested by Patient Care Coordinator.
• Distribution as requested by Patient Care Coordinator.
• Assist with efficient coordination of Interdisciplinary Team Meetings.
• Travel to physician offices/hospitals to deliver/pick up paperwork or to obtain signatures on paperwork.
• Coordinate with medical directors and call patients for their home visit appointments.
• Fax and file paperwork, as needed.
• Answer phones and direct calls, as needed
• Maintain patient confidentiality, at all times.
• Take all reasonable precautions to maintain privacy and non-disclosure of any confidential information about patients, other staff members, and the general operations of Columbus Hospice.
• Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers.
• Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
• Acquire 15 continuing education hours per year or will not be eligible for merit increases and may be subject to termination. Of the required 15 hours per year least 12 hours must be in hospice-specific topics.
• When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
• Ensure job responsibilities are met, including attendance requirements and prompt arrival at work.
• Assist with special projects, as requested.
• All other job duties as may be assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; sit; and intermittently required to climb (using short step stool); balance; stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally move up to the weight of a person in a wheelchair. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate