Job Details

Dispatch Specialist

We are seeking a Dispatch Specialist for a 24-month remote contract (with possible extension and/or conversion to perm) working central time zone. The Dispatch Specialist is responsible for dispatching, working with technicians and their schedules, and maintaining calendars.

1 year of Dispatching, Scheduling, Call Center, or Coordinator experience is required US Citizen or Green Card holder.

Compensation: $12/hour (non negotiable) W2 Must pass background check to be eligible for hire Job Description:

• Utilize systems to monitor workflow and load the work to qualified technicians.
• Evaluate and reassign work to available technicians as needed.
• Work to monitor and regulate work volumes.
• Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
• Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
• Ensure that service orders and repair tickets are processed accurately.
• Acquires skills through a combination of formal training and considerable on-the-job experience.
• May serve as lead and/or primary technical resource within department or work area.

Requirements:

• Good telephone skills – Clear, understandable speaking voice
• Strong organizational skills
• There is a possibly of a rotating Saturday shift, not set in stone.
• High School, GED or equivalent education and relevant experience