Job Details

Resident Care Coordinator

Our number one priority is our Residents. We welcome you to join our team and find your place here as we have many opportunities for your career to grow.

Benefits:

• Competitive salary
• Paid-Time Off
• Health Insurance, Dental Insurance, Vision Insurance
• Variety of Supplemental Insurance
• Career Growth Opportunities
• Tuition Reimbursement

*Some benefits may only be eligible to full-time team members

Job Summary

The Resident Care Coordinator works as a liaison between residents, residents' families, and staff. The Resident Care Coordinator's duties also include problem-solving resident concerns and coordinating care with the Caregivers. The RCC may be an RN or LPN when necessary.

Minimum Eligibility Requirements

• Ability to communicate effectively with Residents, families, staff, vendors, and the general public
• Must have compassion for and desire to work with the elderly and understand that for each resident the facility is considered the Resident's home
• Must demonstrate the ability to work responsibly as a team member as well as an individual
• Must be honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others
• Must meet all health requirements
• Must pass a criminal background check
• Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation

Essential Functions

• Caregiver scheduling and resident assignments, working within the department allowances
• Coordinate admissions with marketing and Administrator to be sure accommodations are as delivered and care is immediately implemented
• Family/Resident admission interviews
• Immediately bring prohibited conditions or at-risk Residents in need of a higher level of care to the attention of the Administrator
• Coordinate care planning within community policy
• Arrange transportation as desired by the Resident
• Arrange for resident special needs involving other departments, verifying follow through
• Function as a liaison with families ensuring particular needs/requests/complaints are addressed
• Inform the Executive Director, in writing and verbally, of all family or Resident complaints
• Monitor staff performance, providing or arranging assistance as needed
• Read all communication notes regarding the community between the caregiver shifts
• Coordinate staff training and in-service schedules with the Administrator
• Supervise the medication room and orders, working with the supervising Medication Aides and Caregivers
• Other duties assigned
• Required to stay alert and attentive during scheduled work hours

Customer Service

• Responsible for ensuring that all employees are providing excellent customer service to internal and external customers
• Perform job duties for Residents and team members in a courteous and professional manner
• Taking the initiative to ensure resident safety and satisfaction is a priority
• Meet and greet visitors in a friendly, helpful manner
• Communicate professionally and cooperate with the supervisor and all community personnel

Residents Rights

• Ensure compliance and understanding of all regulations regarding residents' rights

Working Conditions

• Scheduled hours; possible overtime
• Subject to frequent interruptions
• Is involved with residents, personnel, and visitors under all conditions and circumstances
• Is subject to callback during emergency conditions

Physical/Sensory Requirements

• Medium work: the ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Must be able to move intermittently throughout the day
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with Residents and staff
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times, hostile people within the community