Job Details

Job Title

Systems Analyst

Job Description

The Systems Analyst is responsible for supporting and optimizing third-party on-prem, Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS) solutions used by the Columbus Consolidated Government (CCG). This role ensures cloud and enterprise solutions are effectively integrated, secure, and aligned with business needs. The Systems Analyst serves as a liaison between General Government and Public Safety departments, vendors, and IT leadership, focusing on providing solution support, managing vendor relationships, configuring and maintaining systems, and overseeing smaller-scale technology projects.

• Provides daily support for on-prem, SaaS, IaaS, and PaaS applications, ensuring reliability, performance, and user satisfaction.
• Serves as the primary liaison with third-party vendors for technical support, issue resolution, and enhancement requests.
• Coordinates upgrades, patches, and releases for cloud-based and enterprise applications.
• Consults with business units in General Government to evaluate solution requests, determine feasibility, and ensure compatibility with existing systems.
• Configures and administers supported applications to meet business and security requirements.
• Monitors service level agreements (SLAs) and ensures vendors meet contractual obligations.
• Manages small to medium-sized projects, including system implementations, integrations, and migrations.
• Develops and maintains technical documentation, including system configurations, workflows, and standard operating procedures.
• Provides end-user training and technical assistance on supported systems.
• Research industry trends and emerging cloud technologies to recommend improvements and ensure best practices.
• Produces reports and dashboards to assist leadership with decision-making and performance monitoring.
• Provides updates to IT leadership on project status, risks, and issues.
• May be required to participate in after-hours upgrades, testing, or incident response.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of cloud-based applications, infrastructure, and platform services.
• Knowledge of data integration methods and APIs.
• Knowledge of information security best practices related to cloud services.
• Skill in vendor and contract management.
• Skill in system configuration, troubleshooting, and administration.
• Skill in project management techniques for small to medium initiatives.
• Skill in problem-solving, analysis, and decision-making.
• Strong interpersonal and customer service skills.
• Skill in oral and written communication.

Minimum Educational and Training Requirements

Bachelor's Degree in Computer Science, Management Information Systems, Information Technology, or a related field. One to three years of experience supporting SaaS, IaaS, or PaaS systems, or equivalent combination of education, training, and experience.

Physical Requirements

The work is typically performed while sitting at a desk or table with intermittent standing and walking. The employee must occasionally lift light and heavy objects, use tools or equipment requiring a high degree of dexterity, and distinguish between shades of color. Additionally, the following physical abilities are required:

• Balancing maintain equilibrium to prevent falling while walking, standing, or crouching.
• Grasping applying pressure to object with fingers, palm.
• Handling picking, holding, or working with whole hand.
• Hearing 1 perceiving sounds at normal speaking levels, receive information.
• Hearing 2 receive detailed information, make discrimination in sound.
• Lifting raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity ability to make rational decisions through sound logic, deductive reasoning.
• Reaching extending hands or arms in any direction.
• Repetitive Motion substantial movements of wrists, hands, fingers.
• Speaking expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing for sustained periods of time.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.

The work is typically performed in an office, library, or computer room.

Benefits

The Columbus Consolidated Government is proud to offer an exceptional compensation and benefits package. Benefits include the following:

• Low-cost Medical Insurance
• Prescription Drug Plan
• Dental Plan
• Vision Plan
• Flexible Spending Accounts
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Credit Union
• Direct Deposit
• 12 Paid Holidays
• Vacation Leave
• Sick Leave
• PERK Time Off
• Retirement Plan
• Supplemental Retirement Plan
• Free and Discounted Services
• Employee Assistance Program

• Discounted Movie Tickets
• Free Notary Services
• Ride a Metra Bus for Free
• Free Mulch
• Free Fire/Safety Home Inspection
• Driver's Training for Employee Dependents
• Oxbow/Bull Creek Golf Course discounts
• River Center Discounts
• Cell Phone Carrier Discounts

Retirement Plan The Columbus Consolidated Government offers a defined benefit retirement plan to eligible employees who work in General Government and in Public Safety. Employees in the pension plan must meet both age and years of service requirements to qualify for retirement. The current vesting period is ten years, and the current pension contribution rate is 8% of your gross salary. Supplemental Retirement Plan The Columbus Consolidated Government offers a Deferred Compensation Plan or supplemental retirement plan that is tax deferred. This plan allows employees to contribute a portion of their salary, before federal and state taxes, to a retirement account. Your compensation is more than a paycheck, it allows you to plan for your financial future as well.