Job Details

Position Title: Retail Team MemberReports to: Retail SupervisorDepartment: OperationsFLSA Status: NonexemptPosition Purpose and ObjectivesAmerica's Thrift Stores is currently seeking Retail Team Members! We are looking for individuals with excellent customer service abilities, a strong work ethic, and a genuine desire to assist others. Successful applicants will excel in driving sales by delivering exceptional customer service both at the register and on the sales floor. Responsibilities include maintaining proper display setups, ensuring merchandise presentation is top-notch, and upholding cleanliness standards for operational efficiency. We are specifically seeking outgoing self-starters who are goal-driven and thrive in dynamic environments. This role offers a unique opportunity for individuals to blend their passion for business with the chance to make a positive impact in their communities.  To support store operations, this position requires flexibility to work a rotating schedule (mid-shifts, evenings, weekends, and holidays).Roles and ResponsibilitiesWarmly greets and engages with customers upon entryPromptly responds to customer inquiries and requestsAssists customers in locating merchandise throughout the storeAttends promptly to cash register calls and operates the register as necessaryApproaches tasks with a strong sense of urgencyAdheres to proper procedures for handling claims merchandiseMaintains a well-organized and visually appealing sales floorPossesses knowledge of products, discounts, and the company's missionStays informed about all aspects of store operationsCompletes any additional duties as assigned by managementSkills and QualificationsHigh School Degree, GED or equivalent work experiences preferredMust be at least 16 years of ageDisplays excellent sales and customer service skills through interactions both in person and on the phoneAbility to anticipate customers' needs and recommend merchandiseProlonged periods of standing and walking throughout the retail space.Ability to count and handle moneyAbility to operate cash registerMust be able to meet physical demandsOn-the-job training providedAbility to work a rotating schedule (mid-shifts, evenings, weekends and holidays)CompetenciesNever- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%Physical Demands:Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.Continuously - Standing on tile/concrete, talking, seeing, and hearing.Other:Mostly working a rotating schedule (mid-shifts, evenings, weekends and holidays).Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document.  This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.