Job Details

Responsibilities and Duties* Assist with daily transportation and traffic flow operations throughout the property* Support shuttle, trolley, tram, and special event transportation services* Set up, monitor, and remove traffic control devices including cones, barricades, signs, and lane closures* Direct vehicle and pedestrian traffic during high-volume events and peak operational periods* Coordinate with Public Safety and event staff regarding road closures, emergency access, and transportation routing* Monitor loading and unloading zones to maintain safe operations* Provide guests with directions, event information, and transportation assistance* Assist with parking operations during festivals, weddings, holiday events, and special activities* Conduct routine inspections of assigned vehicles and report maintenance or safety concerns* Maintain radio communication with dispatch and supervisors* Respond professionally to changing operational needs and weather conditions* Assist with ADA transportation accommodations when required* Support emergency response and evacuation procedures as directedQualificationsEducation & Experience:* High school diploma or GED preferred* Valid driver's license with acceptable driving record required* Previous transportation, traffic control, security, hospitality, or event operations experience preferred* Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred* Strong communication and customer service skills* Ability to work independently and as part of a team* Ability to remain calm and professional in high-traffic or high-stress situationsPhysical Requirements:* Long hours are sometimes required.* Exerting up to 50 pounds of force occasionally, and /or 25pounds of force frequently or constantly to lift, carry, push, pull   or otherwise move objects.* Ability to stand for long hours at a time.* Ability to sit for extended periods of time.Skills & Qualifications:* Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.* Be able to evaluate and select among alternative courses of action quickly and accurately* Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.* Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.* Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.* Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.* Be able to work with and understand financial information and data and perform basic math functions.