Job Details

*Position:* *Carhop*
*Immediate Supervisor: * Manager on Duty (MOD)
*Status: * Nonexempt
*Position Summary:* This position serves product to guests.
*Essential Job Duties:*
* Ensure that product meets operational, quality, and appearance standards before being delivered to guests
* Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
* Provide friendly, quick, and polite service to guests
* Promptly respond to guest requests
* Report customer complaints/issues to MOD
* Assist guest with payment
* Make accurate change quickly and efficiently
* Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
* Comply with all company policies, procedures, and operational standards
* Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
* Regular attendance
*ADDITIONAL DUTIES:*
* Report employee complaints/issues to MOD
* Move and stock food product weighing up to 50 pounds
* Skating Carhop:
* Complete Skating Carhop training requirements
* Perform duties while on roller skates
* Perform other job-related duties as assigned or required
*Time/Shift Expectations:* Irregular hours; nights; weekends; and holidays
*Qualifications and Job Requirements:*
* Knowledge/Skills
* General restaurant or retail knowledge
* Basic math and reading skills
* Effective verbal and written communication skills
* Ability to follow directions
* Customer service and multi-tasking skills
*Work Environment:* Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions