Job Details

Lead Response: Respond to all service inquiries and website leads within minutes. Appointment Setting: Manage high-volume inbound/outbound calls to schedule vehicle maintenance, repairs, and recalls. Outbound Outreach: Conduct 160 daily outbound touches for service reminders, missed appointments, and declined service follow-ups to keep the service drive full. CRM Management: Log every interaction with 100% accuracy in our CRM/ Xtime. Goal Tracking: Meet or exceed daily KPIs for call volume, appointment set rates, and appointment show rates. Customer Education: Promote current dealership service specials and maintenance packages to maximize upsell opportunities. Qualifications Experience: Previous experience in a call center, dealership, or high-volume customer service role is highly preferred. Tech Savvy: Skilled in using CRM software, Microsoft Office, and Xtime. Communication: Elite phone etiquette and the ability to follow professional scripts while remaining personable. Resilience:...Representative, Service, Retail, Automotive