Job Details

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Job Title: Service Desk Rep I

Type of Role: Contract (Temporary)

Expected Length of Contract: 3+ months

Shift / Hours: Evening

Location: Onsite – West Point, GA

Hourly Range: $20-$21

About the Job:

This entry-level Service Desk Representative I role provides first-line technical support to employees in a fast-paced manufacturing environment. The position focuses on hands-on, desk-side and remote troubleshooting to resolve basic hardware and software issues while minimizing downtime. This is a temporary contract role requiring mobility throughout the facility.

Role and Responsibilities:

• Provide desk-side and remote technical support across departments and building locations
• Troubleshoot hardware and software issues on laptops, desktops, tablets, smartphones, and peripherals
• Log, update, and resolve Helpdesk tickets using ITSM or approved systems
• Install, configure, maintain, and image PCs, laptops, printers, scanners, and other networked devices
• Perform user data backups and restores following established procedures
• Follow asset naming, labeling, and registration standards and assist with physical inventory audits
• Escalate complex or unresolved issues promptly to higher-level support to minimize production downtime
• Deliver excellent customer service while working independently and as part of a team
• Perform other duties as assigned by management

Skills and Experience:

• High School diploma or equivalent experience
• 0–1 year of IT experience; entry-level candidates with strong technical aptitude encouraged to apply
• Basic understanding of networking concepts
• Strong troubleshooting and problem-solving skills
• Proficiency with Windows OS, Microsoft Office, and basic Microsoft Exchange knowledge
• Familiarity with security solutions such as antivirus and digital rights management tools
• Ability to prioritize and multitask in a high-volume support environment
• Strong customer service, communication, grammar, and documentation skills

Perks and Benefits:

While working as a Balance Staffing Associate, you will be able to take advantage of weekly pay, optional medical benefits, paid sick leave, and state-specific retirement saving options in accordance with state or local law.

About the Company:

This organization is a global manufacturing leader known for its commitment to innovation, quality, and operational excellence. The company operates in a fast-paced production environment and emphasizes safety, collaboration, and continuous improvement while supporting critical business operations around the clock.

Apply now and one of our recruiters will reach out to you!

Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.