Job Details

A company is looking for a Call Center Operations Manager.Key ResponsibilitiesLead day-to-day call center operations to meet or exceed KPIsChampion a customer-first mindset and leverage VOC data to improve service outcomesDevelop and mentor frontline leaders while driving employee engagement initiativesRequired Qualifications5+ years of contact center leadership experience in high-volume environmentsProven success managing teams of 40+ agentsStrong command of KPIs including SLA, CSAT, and AHTExperience leading through change and rapid growthBachelor's degree preferred