Job Details

A company is looking for a Product Operations Account Manager to oversee client experiences and technical implementations.Key ResponsibilitiesManage end-to-end client and partner onboarding, ensuring successful go-live and user managementLead product training sessions and create necessary onboarding documentation and reference guidesServe as the primary technical contact for clients, handling requests, issues, and supporting the Sales and Capital Markets teamsRequired Qualifications4-7 years of experience in technical account management, implementation, or customer success, preferably in FinTech, Lending, or SaaSExperience with technical onboardings, API key management, and troubleshooting workflowsProven track record of managing post-sale relationships and account health for institutional clientsUnderstanding of mortgage or lending lifecycles, asset management, or structured finance is a plusBachelor's degree in Business, Finance, Computer Science, or a related field preferred