Job Details

A company is looking for a Fraud Hotline Agent to manage inbound fraud calls and alerts.Key ResponsibilitiesReceive and manage inbound calls regarding retail fraud from clients and internal teamsAct as a liaison to facilitate fraud prevention between business lines and clientsCreate and document fraud alerts, building case files for investigationRequired QualificationsHigh School Diploma or GED equivalentMinimum 1 year experience in banking, fraud analysis, or call center functionsStrong ability to meet production goals and manage multiple tasks efficientlyAbility to work independently and make decisions with minimal supervisionExperience in customer service roles