Job Details

A company is looking for a Manager of Digital and Unified Communications Optimization.Key ResponsibilitiesOversee the strategic ownership and continuous optimization of contact center and digital health technology platformsCollaborate with operations and IT to prioritize enhancements and drive adoption of new functionalitiesEnsure digital and unified communications platforms are reliable, scalable, and aligned with business goalsRequired QualificationsBachelor's degree in information systems, business, or a healthcare-related field1 year of direct leadership experience and 2 years in contact center technology or digital platform managementExperience in leading platform optimization and enterprise implementationsStrong knowledge of contact center operations and digital engagement toolsProven ability to manage complex stakeholder environments and lead cross-functional teams