Job Details

A company is looking for a Customer Support Specialist - WordPress.Key ResponsibilitiesRespond to inbound client requests promptly and set clear expectationsIdentify client needs and translate them into clear direction for the internal teamCoordinate work across ticketing systems and communicate project status to clients and the teamRequired Qualifications, Training, and EducationSolid working knowledge of WordPress and common issues related to plugins and themesFamiliarity with web hosting concepts, DNS basics, and SSLExperience with common page builders (Gutenberg, Elementor, Divi, or similar)Exposure to eCommerce, membership, or LMS plugins is a plusAbility to manage multiple tasks and prioritize effectively