Job Details

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.

This role is ideal for a customer-focused professional who thrives on building and nurturing enterprise relationships while drivingmeasurable business outcomes. You will serve as a trusted advisor for clients, guiding them through onboarding, adoption, and expansion of complex solutions. The position combines account management, strategic problem-solving, and cross-functional collaboration, allowing you to influence both customer success and internal processes. You will work closely with project managers, development teams, and sales engineers to ensure a seamless customer experience. This is a hands-on, high-impact role within a fast-moving, data-driven environment, providing autonomy and direct ownership over client satisfaction and growth. Your insights and proactive approach will help shape solutions that meet evolving customer needs.

Accountabilities:

• Build and maintain strong relationships with enterprise clients, ensuring a high-quality customer experience
• Onboard new customers effectively, aligning product solutions with their business goals and success metrics
• Identify opportunities for account expansion and coordinate with internal teams to execute them
• Track deliverables, manage tasks, and ensure timely follow-through on initiatives
• Collaborate with project managers, development teams, and sales engineers to support delivery and translate requirements into actionable input
• Educate clients on product features and functionality relevant to their specific use cases
• Act as a strategic partner for clients, proactively addressing challenges and facilitating success

Requirements:

• 6+ years of experience in customer-facing roles, ideally managing enterprise accounts
• Proven track record of delivering high-impact customer experiences, preferably within SaaS or tech-driven environments
• Strong project management skills with the ability to manage multiple priorities, stakeholders, and deadlines
• Excellent communication and collaboration abilities, paired with curiosity and a proactive approach to problem-solving
• Analytical mindset and comfort working with data to inform decisions
• Adaptable, ownership-driven, and capable of thriving in a fast-paced, evolving environment
• Nice to have: experience with marketing agencies or media teams, familiarity with marketing data ecosystems, understanding of data concepts like APIs, ETLs, and data warehouses

Benefits:

• Remote-first work environment with flexible arrangements
• 20 working days of PTO per year, plus US holidays and additional days off
• Opportunity to work in a fast-paced, innovative, and open startup culture
• Professional development reimbursement and growth opportunities
• Direct impact on customer success and enterprise account growth

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.