Job Details

Bi-lingual Pharmacy Support Call Center Representative
Contract Remote Role – Location (Open to Remote US)

We are looking for an experienced Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. The role is 100% remote (work from home – WFH) and may transition to a full‑time IQVIA employee.

Role Purpose

Primary call center contact for patients, pharmacies and medical professionals utilizing an Opus Health program

Field requests including card activation, program eligibility, explanation of program benefit, and troubleshooting of submission rejection

Job Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact

Quickly assess the user's issue and provide first‑level support for problem resolution

Document information specific to the resolution and promptly escalation of unresolved issues to the appropriate area

Recognize operational challenges and suggest recommendations to management as necessary

Work 40 hours per week under moderate supervision

Shift Options
8:00 am – 5:00 pm EST
9:00 am – 6:00 pm EST
10:00 am – 7:00 pm EST
11:00 am – 8:00 pm EST

Minimum Education & Experience

High School Diploma or equivalent

Pharmacy Technician experience required

HIPAA certified

Call center experience required (3+ years preferred)

Experience in medical claim processing is a plus

Bi‑lingual (English/Spanish)

Pay
Hourly rate: $18.00 per hour.

Equal Employment Opportunity
IQVIA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

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