Job Details

Partnerships Success ManagerAbout EvaroEvaro is a fully licensed and regulated, AI and clinician powered healthcare platform that provides instant medical access, diagnosis and next-day-delivery prescriptions to cover around 40% of conditions covered by the family doctor. Patients can access Evaro directly via its own brands, or through Evaro's partner brands, who can integrate Evaro into their websites with a single line of code.At EVARO, we envision a world where accessing healthcare is as simple and efficient as online banking. Just as digital technology revolutionized financial services, we believe it can transform healthcare delivery.About the roleWe want to bring accessible healthcare to more patients, in contexts that are convenient to them because they're brands and services that people already use and interact with. Think about a travel company able to offer anti-malarials to its long haul customers, a period tracking app able to offer contraception and menstrual care, a dental service able to offer rapid out-of-hours treatment for dental infections, or an employer able to offer its staff the benefit of 24/7 instant consultations to get rapid treatment for minor health conditions – to give just a few examples. That's why we're ambitious about growing our business through B2B partnerships, with the ambition to be the leading embedded healthcare platform in the UK and Europe.We've built technology that lets partners offer our services with a simple one line of code integration and have successfully launched our first partnerships. Now, we want to grow our B2B business by launching more partners, working with existing partners to achieve growth goals, and learning the most successful strategies and blueprints for partnerships as we go.As Partnerships Success Manager , you will be responsible for onboarding, managing, and growing relationships with our partners across consumer brands, healthcare organisations, and employee benefits platforms. You will ensure partners launch successfully, engage deeply with our product, and achieve strong performance outcomes.This is a hands‑on role ideal for someone who thrives in early‑stage environments, enjoys shaping new processes, and is excited by the opportunity to influence the trajectory of the B2B business from its earliest chapters.Goals and responsibilitiesKey objectives:Achieve revenue growth goals with existing partnersLaunch new partners, once signed, by the target go live datePartner retention and satisfactionResponsibilities:Own the post‑sales (from contract signing) phase of Evaro's B2B partnerships, getting partners successfully live, supporting them and working with them to grow business for our mutual benefit. Shape our B2B processes and practices to achieve the above objectives.Partner Onboarding & ImplementationLead the end‑to‑end onboarding process for new partners, from kickoff through to launchCoordinate internally across engineering, clinical, operations and marketing teams to ensure smooth integration. Own the design and completion of the go live checklist for each launch, including internal communicationsGuide partners through embedding our healthcare solution into their customer journeys – demonstrate the technology platform, explain technical integration, product options and user journey best practice, ensure regulatory compliance for all contentPartner Relationship ManagementServe as the primary point of contact for strategic partners, building trusted, long‑term relationshipsUnderstand partners' goals, business models, and customer needs to maximise mutual value and create strategic growth plansMonitor partner performance and proactively manage issues, risks, or blockersEnsure regular partnership review meetings are conducted and that partners receive their contractual levels of supportPartner Success & GrowthTrack usage, engagement, and commercial metrics, providing insights that drive optimisation and expansion opportunitiesDevelop and execute joint success plans with partnersIdentify and champion opportunities to expand existing partnerships, including new product features, markets, or use casesCross‑Functional CollaborationAct as the voice of the partner internally, translating feedback and requirements for other internal teamsPropose improvements to the B2B technology platform and product offering, including writing specifications and business cases for these and prioritising themCollaborate with marketing on partner activation campaigns and joint content opportunitiesProcess & Operational ExcellenceOwn, define and document processes and practices for managing partnerships. Be the internal expert on how B2B works and continuously seek to improve itBring structure and rigor to a fast‑moving environment while maintaining the agility needed in an early‑stage startupContribute to building a scalable partnership success function as the business growsRequired skills and experienceEssential3+ years experience in partner success, account management, customer success, or partnerships—ideally in SaaS, digital health, healthcare services, or employee benefitsStrong project management skills; able to juggle multiple partners and timelinesExcellent communication (written and verbal) and stakeholder management across technical and non‑technical audiencesTrack record of forming strong relationships with stakeholders at all levels, influencing partners successfully and resolving relationship issuesAble to understand and articulate complex concepts, including regulatory and compliance considerationsCommercially minded with track record of growing accounts/partnerships and forming effective strategic plans to do soAnalytical and very numerate – able to create reports and draw effective insights from performance dataComfortable with ambiguity and change and excited to work in a fast paced start up environmentDesirableExperience in health sector or another regulated industry (e.g. insurance, financial services)B2B2C business model experience / experience working with consumer brands, employee benefits providers, or digital health organisationsExperience working directly with product and engineering teamsKnowledge of e-commerce and digital user experience best practicWhat you can expectWork in a fast‑growing startup redefining healthcare through technology and dataCollaborate with innovative clients and a passionate, forward‑thinking teamTake on high‑impact projects that directly shape the future of digital healthcareEmbrace innovation in a company centred on technology‑driven solutionsPerksCompetitive salaryPension schemeOpportunities for professional development and growthA modern office based just outside of NorwichRegular team building and eventsOur hiring processOnline initial conversation with our Talent Partner (Kate)Online AssessmentHiring Manager interviewBusiness case to connect with the team and experience the company cultureOffer#J-18808-Ljbffr