Job Details

Job Description

Responsible for the installation, operation, maintenance, repair, and modification of MFD printer equipment. Serves as the on-site technical expert, ensuring customer satisfaction through timely service delivery, troubleshooting, and

training.

Key Responsibilities

• Install, operate, and maintain MFD printer equipment to meet customer specifications.
• Diagnose and resolve technical issues, recommending solutions aligned with product and customer requirements.
• Conduct product assessments and technical analysis for implementations and enhancements.
• Deliver technical training and product briefings to customers, vendors, and internal teams.
• Act as the primary on-site representative for customer interactions and support.
• Manage service calls using multiple systems, ensuring compliance with SLA commitments.
• Maintain equipment performance within published specifications for electrical, mechanical, and print quality.
• Communicate effectively with customers regarding service status, estimated arrival times, and resolution updates.
• Provide guidance on product usage and features.
• Complete all service procedures and documentation before leaving the customer site.
• Track and report service data, including call status, parts usage, and inventory levels.
• Maintain a professional appearance and demeanor at all times.

Additional Duties

• Participate in special projects and assignments as directed.

Qualifications

• 2–5 years of experience in field service or customer support.
• Strong electro-mechanical aptitude.
• Proven experience servicing printers, imaging devices, or related hardware.
• Valid driver's license with an excellent driving record.
• Proficient in administrative tasks and computer systems.
• Ability to frequently lift up to 60 pounds.

Personal Attributes

• Strong verbal and written communication skills.
• Customer-focused with a positive attitude.
• Quick learner with a proactive approach.

Education

• High school diploma or GED required.