Job Details

Online Banking SpecialistWork Environment & Schedule

• Training: 3-4 weeks onsite, Monday-Friday, typically 8 AM-5 PM

• After Training: Fully remote

• Hours: Consistent schedule between 7 AM-8 PM

• Pay Rate: $23-25/hr (paid weekly + benefits)

• Saturday availability (8 AM-3 PM) is a plus but not required

• Business casual environment during onsite training

• Corporate office located in Wakefield, MA (90+ person call center)

About the Role

We are seeking an enthusiastic and customer-focused Online Banking Specialist to support our growing digital banking team. In this role, you will provide exceptional service to online banking users via phone and email, helping customers navigate digital banking tools, resolve issues, and access their accounts with confidence. This is an excellent opportunity to build a long-term career in banking-even for candidates without prior industry experience.

Key Responsibilities

• Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy

• Support high-volume inbound calls related to online banking access, troubleshooting, and account inquiries

• Respond to internal and external email inquiries using strong written communication skills

• Serve as a liaison between online banking customers and third-party service providers

• Process new online banking enrollments and perform maintenance on existing accounts

• Troubleshoot technical issues and guide customers through digital banking solutions

• Assist other call center teams as needed in a fast-paced, collaborative environment

Required Qualifications

• Minimum 1 year of customer service experience in a fast-paced environment (retail, hospitality, restaurant, corporate, etc.)

• Prior call center or high-volume phone experience

• Strong verbal and written communication skills-professional email writing is essential

• Ability to troubleshoot basic technology issues and explain solutions clearly

• Excellent multitasking, organization, and problem-solving abilities

• Reliable attendance and strong sense of urgency

• Comfortable navigating multiple systems (10+ platforms daily)

• Empathetic, customer-centric mindset with the ability to make sound decisions independently

• High school diploma or GED

Top Skills

• High-volume call handling (50+ calls per day)

• Customer service excellence

• Quick learner with strong information retention

• Strong computer proficiency

• Bilingual Spanish is a major plus

Employee Value Proposition

• Long-term opportunity with strong potential for permanent hire based on performance, reliability, and quality

• A supportive environment that welcomes candidates new to the banking industry

• Significant career growth potential-the company promotes from within (many leaders began in this role)

• Competitive benefits upon permanent hire, including 401(k), pension plan, stock options, and generous PTO

• Meaningful work that impacts customers and the community

• A team-oriented culture that values collaboration, service, and professional development

Job Type & Location

This is a Contract to Hire position based out of Wakefield, MA.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Wakefield,MA.

Application Deadline

This position is anticipated to close on Mar 31, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.