Job Details

About Axiom Product Administration

Axiom Product Administration is a leading full-service, nationwide F&I (finance and insurance) administrator dedicated to delivering transformative solutions for dealers and their customers in an evolving automotive marketplace.

Recognized as one of the fastest-growing private companies in St. Louis by the St. Louis Business Journal and ranked No. 72 on Deloitte's Technology Fast 500™, Axiom stands out as a provider of innovative automotive products and technology solutions. We take pride in our collaborative culture, our drive to innovate, and our commitment to delivering exceptional service to our partners and customers.
About the Role

As a Payment Support Analyst at Axiom, you'll be the go-to resource for handling inbound and outbound calls related to claim payment inquiries. Whether you're speaking with customers, repair facilities, agents, or partners, your role is to provide accurate information, document requests, and ensure timely follow-up and resolution. This position requires strong communication skills, attention to detail, and a customer-focused mindset to support smooth and efficient claim payment operations.

Essential Job Duties:

• Answer inbound calls related to claim payment status, documentation, and general payment inquiries
• Research payment status and troubleshoot basic payment-related issues
• Initiate outbound calls and return voicemail inquiries as needed
• Log and document all call activity accurately within company systems
• Complete required follow-up actions based on call type, inquiry, or payment status
• Escalate issues appropriately in accordance with established procedures
• Maintain professionalism and provide clear, courteous communication to all callers
• Perform other duties as assigned

Required Qualifications:

• Strong verbal communication and customer service skills
• Ability to navigate multiple systems while handling live calls
• Attention to detail and accurate documentation skills
• Ability to manage call volume in a fast-paced environment
• Basic computer proficiency and ability to learn new systems

Preferred Qualifications:

• Prior customer service or call center experience
• Familiarity with claims, payments, or automotive-related environments

What You'll Love About Axiom:

• Comprehensive Benefits Package, including Medical, Dental, Vision, and Ancillary Policies.
• 401(k) Retirement Plan with a 5% company match.
• Paid Time Off Accrual Plan starting with 15 days for new hires' first two years of service.
• Paid Holidays & Floating Holidays.
• Casual Dress Code.
• Free Roadside Assistance.
• Education Reimbursement.
• Childcare Reimbursement.
• Paid Parental Leave.
• Career Advancement Opportunities.
• Company-sponsored outings and events.

Axiom is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age, genetic information (including family medical history), or any other protected characteristic protected by law. Disclaimer: The above statements are not intended to be a complete statement of job content, but rather to act as a guide to the essential job functions performed by the employee assigned to this classification. Axiom retains the discretion to add or change the duties of the position at any time.