Job Details

Healthcare Services Representative

Fully Remote

About the Role:

We are partnering with a respected physician group to hire a fully remote Healthcare Services Representative. In this role, you will manage high-volume patient schedulingfor medical appointments while providing exceptional customer service. This position offers stability, opportunities for professional growth, and the flexibility to work from home. Take the next step in your career and apply today!

Job Details:

• Pay: $16-19/hour (dependent on previous experience)
• Schedule: MUST be available to work ANY shift between 8:00 AM - 9:00 PM
• Possible shifts include: 8:00 AM-5:00 PM, 9:00 AM-6:00 PM, 10:00 AM-7:00 PM, 11:00 AM-8:00 PM, 12:00 PM-9:00 PM
• Must be open to Saturday or Sunday shifts as needed
• Hours: Full-time, 40 hours/week
• Location: Fully Remote
• Start Date: April 20th
• Duration: Contract-to-hire, 520-hour contract

Key Responsibilities:

• Schedule and confirm patient appointments; manage cancellations
• Handle high-volume inbound and outbound calls (60-80 calls/day, 90% inbound, 10% outbound)
• Assist patients with problem-solving and issue resolution
• Utilize computer systems including PC, Microsoft Word, Excel, and Epic EMR
• Provide excellent customer service and maintain professional phone etiquette
• Apply knowledge of government and commercial insurance plans

Requirements:

• 2+ years of experience in a healthcare call center environment
• Experience scheduling medical appointments
• High school diploma or equivalent
• Strong phone etiquette and problem-solving skills
• Excellent customer service skills
• Reliable internet connection
• Private, HIPAA-compliant workspace
• Bilingual in Spanish is highly preferred

Training:

• No requested time off during the first 4 weeks
• Camera must be on during training
• Dress code: Business casual

Compliance:

• Background check
• Education verification - High School Diploma or equivalent
• Employment verification - past 7 years
• Drug screen

Security Deposit Policy:

• Deposit Amount: $300 required for provided equipment
• Payment: $30/week for 10 weeks, deducted from your paycheck
• Reimbursement: Fully refundable (100%) upon either conversion to an internal employee or confirmation that the equipment has been returned after the assignment ends

Attendance / No Call Out Policy:

• Strict attendance and no call-out policy
• Employees must follow assigned schedules
• Very low tolerance for unexcused absences or tardiness
• Noncompliance may result in disciplinary action, up to termination

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.