Job Details

Description
Administrative support for the department of Behavioral Support Services, acting as the primary point of contact for clients. Key responsibilities include greeting clients, scheduling appointments, processing billing/insurance, and handling office correspondence.

• Manages and update therapy session schedules for clients and Registered Behavior Technicians (RBTs) to ensure consistent service delivery
• Supports clinical teams with documentation and program information
• Monitors claims, processes authorizations and assists with insurance verification
• Maintains accurate records, including inventory management
• Answers phones and maintains a professional, welcoming environment

This role requires strong organizational skills, proficiency in office software, and the ability to maintain confidentiality in a fast-paced environment.

Required Skills & Qualifications

• Experience: Previous experience in healthcare, behavioral health, or clinical administration is highly preferred.
• Technical Proficiency: Strong command of MS Office (Word, Excel, PowerPoint) and experience with scheduling software or Electronic Health Records (EHR).
• Communication: Exceptional verbal and written communication skills to effectively bridge the gap between clinical staff, families, and insurance providers.

Soft Skills: High attention to detail, ability to multitask in a fast-paced setting, and a strong understanding of maintaining client privacy and confidentiality.

QUALIFICATIONS:

• Previous experience in healthcare, behavioral health, or clinical administration is highly preferred.
• Technical Proficiency: Strong command of MS Office (Word, Excel, PowerPoint) and experience with scheduling software or Electronic Health Records (EHR).
• Communication: Exceptional verbal and written communication skills to effectively bridge the gap between clinical staff, families, and insurance providers.

Soft Skills:

• High attention to detail
• Ability to multitask in a fast-paced setting
• Possess a strong understanding of maintaining client privacy and confidentiality
• Advanced business training in billing, accounts receivables, collections
• Good interpersonal, computer (word, excel and spreadsheets) and organizational skills
• Communicates well orally and in writing
• Exceptional customer service skills
• Interpret and carry out written or oral instructions.
• High school diploma or G.E.D

WORKING EXPECTATIONS:

• Staff will always exercise professionalism in the presence of participants, visitors, and other staff. Staff will ensure that all activities and conversations are always geared toward what is appropriate.

• To ensure quality of services provided, staff are expected to receive a rating of 20 (meets expectation) or higher on all performance reviews. Scoring under 20 will result in the staff member being placed on a 1-3-month probation until the level of quality is improved or termination may result.

Requirements

• High school diploma or equivalent; Associate's degree preferred, 1+ years of experience in an administrative or office support role, Strong organizational and multitasking skills, Excellent verbal and written communication abilities, Proficient with Microsoft Office Suite and Google Workspace

Company Information
ABOUT US Easterseals West Georgia is a 501(c)(3) nonprofit organization located in Columbus, Georgia. We provide high-quality programs and services designed to empower children and adults with disabilities to achieve their maximum independence. Our commitment to fostering inclusivity and support transforms lives, helping individuals reach their personal goals and thrive within our community.