Job Details

Legal Entity: American Honda Finance Corp.
Business Unit: American Honda Finance Corp
Department: Business Ops Svc-CCC Cust Acct

Division: Financial Services Division
Work Location: Torrance - Main Campus Location
Shift: 1st
Workstyle: Remote Eligible up to 20%
Career Level: 4
Job Grade: Exempt-3
Salary Range: $83,000.00 - $124,500.00

Job Purpose

American Honda Finance Corporation is currently seeking Sr. Analyst Systems Services for our Business Operations Services division. This position oversees Outbound Dialer, Outbound IVR, AWS/Contact Suite, and the WorkForce Management system, leading medium to large business initiatives. It involves process maintenance, policy amendments, project requirements, testing, field support, and serving as a backup for Incident Management, supervising three direct reports. Additionally, the role includes supporting Incident, Problem, Change, and Release Management, managing systems upgrades and projects, and ensuring effective communication with business teams and stakeholders ensuring alignment with AHM and AHFC corporate strategies

Key Accountabilities

Key Accountabilities will include but not be limited to:

• Manage Projects & System Upgrades, Monitoring and Maintenance-AWS Connect and ACD/Dialer
• Manage Projects & System Upgrades, Monitoring and Maintenance-WFM
• Enhance organizational development and associate engagement
• Support Production Support and Production Support Frameworks: Incident, Problem, Change, Release Management for Operational Service Delivery Stability
• Support compliance & regulatory requirement efforts
• Maintain Healthy Financial Position
• Advance BOS internal processes

Qualifications, Experience, and Skills

We are looking for qualified people with diverse backgrounds and experiences, open minds, and a disciplined work ethic. To bring the future to Honda as an Sr. Analyst, you must have:

Minimum Education Qualifications:

• Bachelor's degree in business or information systems or equivalent

Minimum Experience:

• 6 years of relevant experience with leadership roles
• Business experience working on ISD & Production Support projects
• Experience managing WorkForce Management systems and/or ACD/Dialer/IVR required

Other Job Specific Skills

• Honda, Contact Center and IT Industry Business Knowledge
• An understanding of business systems, applications and infrastructure
• Leadership, business analysis, process mapping, and business communications including documenting and managing complex business requirements

Working Conditions

• Some communication events or meetings may require long periods of sitting or standing (1-2 hours).
• Desk work for an extended period of time with a high amount of keyboard and mouse usage required.
• Low-wall cubicles with up to moderate noise level in work environment.
• Schedules and hours may vary occasionally as needed for events or emergency communication needs.
• Travel - 10%
• Worksytle 80/20 (4 days in office 1 day remote)

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Lease Car Program
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings:

• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.