Job Details

Department: Information Services SVH
Exempt: Yes
Schedule: DAYS
Position Type: Full Time 0.6 FTE or More
FTE: 1.000000
Base Wage: $ 50.00 to $ 75.01
Location: SRH Business Center

The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Other information:

Job Summary
The Applications Manager provides strategic leadership, operational oversight, and subject-matter expertise for a portfolio of clinical, financial, and/or operational applications - including Epic, Infor, and other healthcare information applications across Skagit Regional Health. This role manages a multi-level team of analysts supporting system design, configuration, testing, optimization, and ongoing maintenance ensuring they are meeting organizational requirements, aligning with workflows, and supporting regulatory, financial, and patient care standards. The manager will work closely with partners across the organization to ensure clinical and business needs are represented throughout system design, build, implementation, and ongoing continuous improvement opportunities. The manager ensures that applications are reliable, integrated, and aligned with applicable workflows supporting patient care delivery while driving continuous improvement, regulatory compliance, and a high-quality end-user experience.

Essential Functions
Manage, mentor, and develop a multi-level team of Application Analysts. Perform full HR responsibilities including hiring, performance evaluations, promotions, development planning, and corrective action. Build a collaborative, high-performing culture aligned with organizational values and service excellence expectations. Provide coaching for complex issue resolution and customer-facing situations while ensuring analysts deliver high-quality work. Oversee on-call rotation and ensure appropriate coverage for critical systems. Oversee Epic, Infor, and additional enterprise application systems ensuring stability, integration, and alignment with operational and clinical needs. Ensure all application design, build, and interfaces meet user requirements and support safe, effective patient care and efficient business operations. Maintain expert-level understanding of functionality and industry best practice within supported Epic modules and other enterprise systems. Guide system configuration changes, enhancements, and optimization efforts consistent with organizational goals and change-control requirements. Lead multiple complex projects across the full systems lifecycle-planning, requirements, design, build, testing, training, implementation, and support. Support or lead enterprise initiatives for Epic upgrades, Infor enhancements, workflow redesign, or new solution implementations. Manage client or stakeholder relationships, including communication with directors, operational leaders, and C-level stakeholders. Provide transparent, timely status reporting to leadership, committees, and project sponsors. Monitor team performance against operational metrics, SLAs, and quality standards; implement improvement actions as needed. Develop, improve, and standardize workflows and processes to enhance application uptime, efficiency, and supportability ensuring high reliability Ensure appropriate downtime procedures, readiness plans, and mitigation steps are kept current. Conduct detailed analysis of system issues, using structured problem-solving and root-cause methodologies. Serve as primary point of contact for clinical and business operational leadership related to application strategy, improvement opportunities, and issue escalation. Facilitate collaboration between technical teams, operational groups, vendors, and committees to ensure alignment on priorities and solutions. Communicate clearly regarding system changes, upgrade impacts, implementation timelines, and workflow adjustments. Support compliance with HIPAA, DNV, Meaningful Use, billing regulations, and internal IT governance standards. Manage vendor relationships, contracts, and service agreements for supported software systems. Follow ITIL-aligned best practices for incident, problem, and change management where applicable. Oversee creation and maintenance of documentation, including build records, test scripts, workflows, release notes, and training materials. Ensure accurate and timely documentation in ticketing systems and adherence to SLAs. Provide expert-level troubleshooting and problem resolution for Epic or enterprise application issues. Participate in on-call rotations and provide after-hours support as required.

Education
Bachelor's degree in Business, Finance, Healthcare, Computer Science, Information Systems, or equivalent experience required.

Experience/Training
Minimum five (5) years of experience in Clinical, Revenue Cycle, or related healthcare information systems. Minimum three (3) to six (6) years of supervisory, project management, or leadership experience. Experience managing multi-discipline teams preferred. Experience with Epic, Infor (Lawson/Workday-class ERP) or other enterprise healthcare applications preferred. Knowledge of systems design, requirements analysis, and IT best practices across implementation and support lifecycles preferred. Strong familiarity with ITIL processes, project management methodologies, and structured change control preferred.

License/Certifications
Clinical or Revenue Cycle licensure preferred. Epic certifications preferred.

Other Skills
Deep understanding of healthcare information systems across clinical and/or revenue cycle domains. Strong communication skills; able to work effectively with clinical, operational, technical, and vendor partners at all organizational levels. Strong analytical, troubleshooting, and problem-solving abilities. Effective presenter with strong facilitation and meeting management skills. Excellent documentation, organizational, prioritization, and time-management skills. Strong customer service orientation and ability to build trust with diverse stakeholder groups. Ability to manage multiple complex initiatives simultaneously while maintaining high service and quality standards.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.