Yancey Bros - - Responsibilities: Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving; Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory; Provide guidance, assistance, and training to service technicians and customers as requested; Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel; Write full reports on findings from field service events, with clear, concise information