Job Details

Job Opportunity At Motorola Solutions

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team.

Job Description

This position is a remote position and candidates can be located anywhere in the US. This position will involve the following:

• Handling and/or receiving complaints, incidents, issues
• Claims processing
• Contract and document review
• Data entry
• Logging, pulling evidence
• Estimates and quotes
• Internal audits
• 40% outbound calling debtors to discuss findings of claim review
• Remediations
• Report generation

The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs.

Preferred Qualifications

* Excellent verbal and written communication skills

* Strong phone skills with ability to give clear and concise direction

* Strong multi-tasking and organization skills

* Google email, Docs and Sheets experience preferred

* Microsoft Excel and Word (Intermediate to Advanced) experience

* Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience

* Claims and/or Complaints experience a plus

Basic Requirements

* High School Diploma or equivalent

* Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience.

* Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Position Type

Experienced

Relocation Provided

None

Our U.S. Benefits Include:

• * Incentive Bonus Plans
• * Medical, Dental, Vision benefits
• * 401K with Company Match
• * 10 Paid Holidays
• * Generous Paid Time Off Packages
• * Employee Stock Purchase Plan
• * Paid Parental and Family Leave
• * and more!

EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.