Job Details

A company is looking for a Head of Coaching Operations to lead and scale their coaching function.Key ResponsibilitiesLead and develop a team of ~30 Coaches, ensuring effective performance managementOwn coaching-related metrics and implement process improvements for efficiency and qualityAnalyze performance data and collaborate cross-functionally to enhance user experienceRequired Qualifications4-6 years of experience, with 2-3 years in consulting and 1-2 years in startup operations or leadershipHigh comfort with data analysis, including SQL and dashboard creationProven ability to operationalize strategies into effective executionExperience in driving efficiency improvements in complex systemsFamiliarity with metrics related to user engagement and retention