Job Details

Patient Care Support

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Our people make all the difference in our success.

The Clinic Quality Supervisor is responsible for supervising clinic-based quality staff and leading operational execution of value-based care and payer quality initiatives. This role provides day-to-day oversight, direction, and accountability for Clinic Quality Coordinators while partnering closely with Clinical Documentation Advisors (CDA/RAF), QPS Quality Performance Specialists, AWV teams, and practice partners to drive care gap closure and quality performance. The position ensures consistent, compliant, and effective execution of HEDIS, RAF, and preventive care workflows that directly impact clinical outcomes and financial performance. This role formalizes supervisory and leadership responsibilities already being performed to ensure appropriate accountability, sustainability, and compensation alignment.

Essential Job Function

• Performs direct supervisory functions already in practice, including assigning work, overseeing daily operations, providing guidance, and serving as the primary escalation point for quality staff.
  
• Leads clinic-based quality initiatives related to HEDIS, RAF, AWV, and payer-specific performance requirements, ensuring care gap closure and measure compliance.
  
• Partners with Clinical Documentation Advisors (CDA) and RAF teams to support accurate documentation, risk adjustment initiatives, and provider education.
  
• Collaborates closely with QPS Quality Performance Specialists to plan, execute, and monitor quality improvement initiatives at the practice and system level.
  
• Coordinates with AWV teams to align workflows and outreach strategies that support preventive care delivery and closure of quality measures.
  
• Oversees chart review, supplemental data submission, and documentation validation to ensure accuracy, timeliness, and audit readiness.
  
• Identifies trends, gaps, and operational risks across clinics and communicates actionable recommendations to leadership and clinical partners.
  
• Provides onboarding, training, coaching, and informal performance management for team members, including identification of development needs.
  
• Supports hiring activities by participating in candidate evaluation, onboarding, and mentoring of new staff.
  
• Develops and standardizes workflows, tools, and training materials to improve efficiency, quality outcomes, and staff performance.
  
• Performs other duties as assigned.
  

Education

• Required: High School Diploma or equivalent
  
• Preferred: Associate's degree
  

Experience

• Required: Minimum of 7 years of progressive healthcare experience in quality, clinic operations, or value-based care environments. Demonstrated experience performing supervisory-level responsibilities, including oversight of staff workflows, coordination of cross-functional initiatives, and accountability for quality outcomes. Experience supporting HEDIS, RAF, AWV, and payer quality initiatives.
  

Licensure/Certification/Listing

• Preferred: Quality or healthcare certifications
  

Work Shift :
Days/No Weekends (United States of America)

On Call Required
No

FTE:
1

Job Type:
Full Time (40 Hours/Week)