Job Details

A company is looking for a Call Center Representative to provide compassionate customer service to pet families.Key ResponsibilitiesGuide emotional conversations regarding end-of-life and quality-of-life care for petsEngage in positive customer interactions and answer a high volume of calls in a remote environmentAccurately document pet medical information and schedule appointments while meeting performance standardsRequired Qualifications, Training, and EducationExperience in high call volume, customer service, or call center environmentsWired Ethernet connection required; satellite internet and hotspots are not supportedAbility to quickly learn custom software and programs like Gmail and ZoomPrevious experience in a remote work environment with minimal peer interactionsMust attend a mandatory 4-week intensive training program at the start of employment