Job Details

A company is looking for a Research Clerk I.Key ResponsibilitiesResearches utility termination warnings, missing bills, and late fees, analyzing payment historyContacts utility vendors to verify balances and negotiate payment arrangements or late fee removalsMaintains documentation of research and updates departmental standards and proceduresRequired QualificationsHigh school diploma or equivalent required6 months of previous telephone experience in customer service or collectionsGeneral knowledge of utility billing processes