Job Details

Job Title: Payment Service Associate

Report To: Payment Services Manager

Position: Full-time Hourly/Non-Exempt

Location: In-person - 13th St branch

General Purpose

Responsible for identifying and collecting all credit union loans which are late, delinquent, potentially delinquent or charged-off. Responsible for the daily operations relating to the Overdraft Privilege Program Service.

Essential Duties/Responsibilities

1. Contacts delinquent members to discuss their accounts which are less than 30 days delinquent.
2. Determines delinquency causes. If appropriate, offers and provides financial counseling to the member whose account is delinquent, makes recommendations and establishes proper corrective action to bring the loan current.
3. Mails collection letters to members. Documents collection actions taken and refers serious problems to credit union management or the credit union's collection agency. Maintains delinquency and collection history on all delinquent loan and collection activity.
4. Serves as the contact for the credit union's collection agency.
5. Researches posting and transaction mistakes.
6. Processes Extension and due date requests.
7. Post and balance checks received on a daily basis.
8. Assists with overseeing daily payment services department operations. Ensures proper adherence to credit union delinquent notice policies and procedures and that all collection practices are in accord with legal requirements and regulatory policies and procedures.
9. Prepares delinquent loan report, month end reports and statistics as needed for Payment Services Mgr.
10. Attend annual training on BSA/AML to remain current on any changes to these policies and procedures and remain compliant
11. Participates in the Community Involvement goals of the credit union.
12. Orders supplies for the department as needed.
13. Reviews accounts to determine if overdraft privilege will be restored after it has been suspended.
14. Serves as point of contact for all members (internal and external) in relations to the overdraft privilege program.
15. Responsible for completing Information Security Awareness training as directed by management.
16. Responsible for complying with GLBA, Safe Act, Regs B, D, E, CC, Z and other regulatory requirements

1. Remains current on legal and regulatory issues, which may affect Payment Services.
2. Provides debt and financial counseling using established procedures.
3. Assists in maintaining collections records using established procedures.
4. Responsible for completing Suspicious Activity Reports, when necessary, according to BSA/AML policies and procedures.
5. Responsible for maintaining a current Learning Action Plan in conjunction with the Performance Management System.
6. Performs additional duties as directed by management.

1. Employees must have smartphone (iOS or Android) to access company applications for tasks and security purposes.
2. Employees must install and use designated apps for access control and two-factor authentication to access company systems.

• Job requires a high school diploma or the equivalent and a commensurate level of language, math, and reasoning skills.
• In addition, three years of experience in a related field is preferred.
• Formal training should be supplemented with continuing education.

• Job requires limited physical effort. It is basically a desk assignment.
• The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations.
• The job requires a degree of attention to details.
• Job requires access to credit union's network and core data processing system. Core system roles are assigned by Divisional Vice President