Job Details

The After Hours Travel Specialist is responsible for booking and following up on travel reservations including air, hotel, and car rentals for clinicians and internal corporate employees. This role is responsible for achieving individual and contractual service level goals related to telephone, quality, and productivity as well as monitoring, sorting, and working global distribution system (GDS) queues to maintain quality control daily. Worldspan or Sabre native are required.

****HOURS SATURDAY-TUESDAY *****

The hours for this position will be :

Saturday 9:00 AM-9:00 PM ET

Sunday 9:00 AM-9:00 PM ET

Monday 3:00 PM-12:00 AM ET

Tuesday 3:00 PM-12:00 AM ET

Job Description

Travel Bookings - 100%

• Books travel requests made by Customer Care Specialists on behalf of clinicians within assigned divisions

• Researches travel issues and takes corrective action

• Works with Travel, Inc. corporate or Travel, Inc. consultants to learn new software and take ongoing GDS training

• Keeps management well informed of area activities and of any significant problems

• Completes assigned documentation in an accurate and timely manner

Additional Job Description

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Communicates with external travel vendors

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School Diploma or equivalent required; Bachelor's degree preferred.

• 1-2 years of corporate travel experience on Worldspan or Sabre required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times

• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams

• Working knowledge of Global Distribution Systems (GDS)

• Strong customer service mindset

• Strong organizational and time management skills

• Ability to work independently

• Strong communication skills - both oral and written

• Ability to work with sensitive information and maintain confidentiality

• Solid critical thinking and problem-solving skills

KEY COMPETENCIES REQUIRED

1. Customer Focus

2. Tech Savvy

3. Decision Quality

4. Action Oriented

5. Resourcefulness

6. Optimizes Work Processes

7. Interpersonal Savvy

8. Builds Networks

9. Communicates Effectively

10. Instills Trust

What is in it for you

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
• Paid parental leave.
• Company sponsored 401k plan with company matching.
• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
• Tuition reimbursement for continuing education.