Job Details
Customer Service Revenue Recovery Specialist II
2026-02-13 The Planet Group all cities,AK
Description:
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Job Description
Customer Service Revenue Recovery Specialist II
Location: Jackson, MI (Hybrid)
Contract: 12 months
Schedule: 40 Hours
Pay: $22-24/hour, DOE
The Planet Group is looking for a Customer Service Revenue Recovery Specialist II to join our well-known Fortune 500 client on a 12-month contract, working a hybrid schedule from Jackson, MI.
Customer Service Revenue Recovery Specialist II | Qualifications:
- Associate degree in business, finance (Required)
- Financial literacy
- Technically Proficient using computer systems and tools
- Problem Solving & Situational Analysis Skills
- Prioritization and Management of Workload
- A team player willing to cross-train on all Revenue Recovery processes and assist other team members as the workload requires
- Communication and collaboration skills
- Manage Military, Medical and Critical Care Certifications processes in compliance with all applicable regulatory billing rules.
- Ensuring compliance with the regulatory billing rules regarding financials related to dunning and disconnection processes, including preparing and executing Remote disconnect orders for non-payment.
- Analyze financial internal processes and technical system issues to determine and communicate corrective actions for potential dunning issues with the potential to impact the financial health of the company.
- Analysis and problem solving of customer financial behaviors and patterns, and correction of customer accounts that require manual financial intervention resulting from dunning, billing, theft, fraud, transfers, returns and system errors including collaboration with other departments to assist customers with energy bills when appropriate.
- Supporting our revenue recovery field staff through office coordinating and scheduling via email/IM/phone - providing support on orders to the field, ensuring inaccessible items are followed up on with customers, orders are cleared at the end of the day, etc
- Supporting collection Initiatives and projects to decrease overall uncollectible expense in an effort to maintain financial health of the company.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.