Job Details

Overview:

The Shift Lead is responsible for maintaining the smooth and efficient operation of the restaurant during their assigned shifts. This role focuses on maximizing labor efficiency, controlling costs, ensuring a safe and compliant work environment, maintaining food quality standards, and providing excellent guest service. The Shift Lead supports the General Manager and management team by supervising employees, enforcing company policies, and ensuring that all operational goals are met.

Principal Duties and Responsibilities

• Oversee all aspects of the shift in accordance with Zaxby's operational standards.
• Provide attentive, friendly, and professional service to all guests and team members.
• Maintain compliance with Valley Restaurant policies and Health Department standards, including Steri Tech (QA), Fort Benning, and VET inspections.
• Supervise and maintain daily restaurant operations and facility upkeep.
• Collaborate with the management team to resolve issues and communicate important updates.
• Keep the General Manager informed of any concerns, problems, or staffing issues.
• Lead by example-be visible and provide hands-on support to team members.
• Train, coach, and supervise staff to ensure compliance with company standards.
• Complete all required documentation, including Time/Temperature Logs in JOLT.
• Provide guidance and corrective action to employees when necessary.
• Perform additional duties as assigned by the General Manager.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum of 1-2 years of restaurant or food service experience, with leadership or supervisory experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent customer service and team management skills.
• Basic computer proficiency (POS systems, JOLT, Microsoft Office, and email).

Requirements

• Must be at least 18 years of age.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Reliable transportation to and from work.
• Completion of all required company training and certifications.
• Adherence to company uniform and appearance standards.
• Compliance with all company policies, procedures, and safety regulations.

Physical Demands

• Ability to stand and walk for extended periods (up to 8 hours or more per shift).
• Frequent bending, lifting, reaching, and twisting.
• Ability to lift and carry up to 50 pounds occasionally.
• Manual dexterity required for food preparation and equipment operation.
• Ability to work in a fast-paced environment with varying temperature conditions.

Work Environment

This position operates in a fast-paced restaurant environment requiring strong communication, attention to detail, and teamwork. The role involves direct interaction with guests and staff and may include exposure to kitchen equipment, heat, and noise.

Disclaimer:

The job description is not an exhaustive list of all functions the employee may be required to perform. Valley Hospitality reserves the right to revise the job description at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.