Job Details
Remote Patient Transportation Coordinator
2026-02-08 Access Dubuque all cities,AKRemote Patient Transportation Coordinator
ACC Premiere
15 Positions
ID: 87083
Posted On 02/05/2026
Job Overview
Are you passionate about delivering exceptional customer service?
At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.
If you have experience in retail, customer service, and/or data entry, we want to hear from you!
RESPONSIBILITIES :
You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You're helping to solve one of the nation's growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time.
Consult with customers to understand their needs and determine the best option.
Have excellent verbal communication skills
Ability to adapt to different types of customers and use positive language to represent yourself and the Company
Use excellent customer service skills to handle escalated customer interactions
WORK ENVIRONMENT AND WORKSPACE:
Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.
PREFERRED SKILLS:
Minimum of 2 years customer service experience in a call center environment
Experience supporting brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
High school diploma required; college education preferred
Experience with diagnosing and troubleshooting
Familiarity with supporting consumer products and/or services.
TRAINING:
Product Training
Systems Training
Live Remote Training
Dayshift Training
100% attendance required
SCHEDULE:
8-hour shift
Full-time only
Schedules may include a weekend shift
Schedules are assigned in the interview process and will remain as your permanent schedule
BENEFITS :
Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Referral Program
Ready to make a difference? Apply today and join a team that values your skills and contributions!
Primary Contact
172#######788
LuAnn Lackey
Director of Operations ,
Phone
Phone
Phone
Fax
...@accpremiere.com
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False
False
Job Details
Categories
Customer Service
Health Care
Location
Dubuque, IA
Shift
First Shift
Second Shift
Job Type
Employee
Full/Part
Full Time
Pay/Salary
$11.50-$12.00
Benefits
Health Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
51915
Job REQ #
# Positions
15
Start Date
20260205
End Date
20260305
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ACC Premiere
About the Company
We deliver innovative customer service solutions and world-class customer experiences across a wide range of industries. Our employees support the customers of some of the world' most trusted brands. We are proud of our ability to offer flexible, fully remote work from home job as well as hybrid or in office roles for those living near one of our two Midwest locations.