Job Details

As an Operations Technician in the Broadband NOC you will be responsible for monitoring and maintaining the Broadband network. This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus. Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively. Basic understanding of telecom, network topology and repair procedures. Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers, other Brightspeed centers, off-net providers and customers.

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Required Skills & Experience
• Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems
• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite

Nice to Have Skills & Experience
• Industry certifications (Business Management or Technical Certification)
• Basic understanding of Ethernet router / switch and ATM network equipment is a plus
• Awards for operational or customer service excellence
• Experience working as a technical support analyst/specialist
Experience working in a Network Operations Center

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.