Job Details

Engagement Specialist, Incentives & Engagement

This role will play a key part in ensuring the smooth operation and continued growth of the Incentives & Engagement department by handling essential administrative tasks and assisting with creative functions. The successful candidate will reliably support team members in organizing projects that enhance customer experience, quality, and efficiency, while also conceptualizing and procuring gifts, gift experiences, and digital incentives that delight recipients and drive ROI across in-person, hybrid, virtual, and stand-alone events. The Engagement Specialist reports to the Manager, Incentives & Engagement.

What you will do here:

• Administrative & Project Support
  • Assist team members with scheduling, documentation, and project organization.
  • Partner with clients and team members to analyze needs and provide creative, experiential gifting and engagement solutions.
  • Help write and prepare compelling proposals and presentations for client review.
  • Provide consultative support to internal teams to aid in the closing of sales.
  • Serve as the communication link between account teams, clients, and internal departments.
  • Conduct problem resolution process with recipients and suppliers
• Creative & Product Gifting Solutions
  • Research and procure custom gifts, merchandise, awards, branded goods, apparel, and gift experiences that align with client's brand and culture.
  • Manage and maintain gifting and experience preferred supplier database.
  • Support the team in curating trend-forward in-person and virtual luxury gifting solutions.
  • Stay informed on industry trends to propose fresh, impactful gifting enhancements.
• Administrative Logistics & Vendor Coordination
  • Process order approvals/client agreements, vendor orders, product proofs, confirm shipping process/method.
  • Input orders into system to track quarterly and annual gifting profit
  • Assisting with program reconciliation and workbook/invoice clean-up (as well as invoicing and deposit processing)
  • Maintain accurate records of orders, budgets, and invoices
  • Develop and maintain positive supplier relationships (including start-up forms and database entry)
• Industry Engagement & Collaboration
  • Professionally participate in applicable company and industry activities, events, and potential speaking engagements.
• Virtual Work Environment
  • Ability to work remote and actively participate in remote based team building/meetings, and trainings.
  • Ability to work extended hours when working on short timelines.
  • Must be flexible to meet client needs, time zone differences and workload.

What we expect:

Details of these areas are shared during interviews and monthly reviews:

• Cultural Excellence
• Role Level Function
• Emotional Intelligence

What you will bring:

• Minimum 3 years of buyer experience, corporate luxury gifting experience preferred
• Professional level of knowledge in luxury gift market, rewards, recognition, and merchandising
• Experience in client and vendor facing relationships
• Demonstrated project management skills, prioritizing and maintaining multiple projects, and track record of successful project execution
• Proficiency in MS Office suite of products, especially PowerPoint and Excel
• Ability to travel <5%

What we provide:

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

Who we are:
M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.

M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.

GLOBAL HEADQUARTERS:

10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-###-####

www.meetings-incentives.com

M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.