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Career Developers Inc., a distinguished staffing and consulting firm, is proud to celebrate 30 years of service excellence. As a GSA Contract holder, we offer comprehensive staffing solutions for both commercial and government sectors nationwide. By selectively partnering with clients who share our values, we ensure productive collaborations that set us apart in the industry. Our dedication to candidates involves managing expectations with precision through business intelligence, thorough interview preparation, transparent communication, and exceptional feedback throughout the process.

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Desktop Support Lead, Trading Floor
Location: Manhattan, NY
Salary: 180,000 to 200,000 + Bonus

Must have the following: High traffic trading floor or similar environment, strong automation with PowerShell or Python, Windows enterprise experience, proven team leadership on a small technical team.

About the role:
Our client is hiring a Desktop Support Lead to be the senior-most technical resource on a high-demand floor, with a mix of 70% hands-on work and 30% team leadership responsibilities. You will blend automation, service excellence, and people leadership to keep a fast-moving trading environment running smoothly.

Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory/Group Policy, remote access assistance and hardware issues whilst leading a team of technical engineers.

• Ensure that incidents and service requests are resolved as per SLA;
• Lead the deployment of technical desktop technologies in both local and global projects;
• Prepare and perform appraisal reviews for team members, including salary communications;
• Lead regional team to provide top-tier customer service to the user base, ensuring that global standards are applied across region regardless of;
• Manage team absences, including holiday and sick days. Must be able to manage conflict, performance management and absences that are exceeding acceptable levels;
• Ensure that all working practices are adhered to and, where required, all supporting documentation is fit for purpose;
• Oversee the regional office-expansions/fit-outs, liaising with the project and other Technology teams, as well as supporting internal TSD staff to deliver the final estate;
• Coordinate delivery, installation, moves and changes of end user's computer equipment and peripherals;
• Provide consultation and engagement on complex incidents and projects;
• Establish a strong and collaborative relationship with business streams;
• Coordinate the operational acceptance of new services and technologies to the business;

Required Qualifications:

• Detailed knowledge and experience in a Microsoft environment supporting Windows 10/11, Windows Server 2012+, Office Suite, including Office 365, and Azure, including SharePoint;
• Ability to automate using Python and or PowerShell.
• Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions, including Horizon View, VMware vSphere, software packaging, and deployment;
• Detailed knowledge and experience installing, troubleshooting, and managing desktop hardware;
• Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively;
• Strong analytical, prioritizing, interpersonal, and problem-solving skills;
• Strong verbal and written communication skills;
• Demonstrated collaborative skills and ability to work well within a team;
• Ability to work in a fast-paced and deadline-oriented environment;
• Self-motivated with critical attention to detail and deadlines;
• Demonstrated interest in learning about new and emerging technologies;
• Self-directed learner and ability to find solutions to problems they have not encountered before;
• Degree in Computer Science, Engineering or related field or experience;
• Minimum 3 years' experience in supervision or management of technical support teams

Nice to have:

Desired experience in the following areas a plus:

• Network;
• Linux environment;
• Atlassian administration

Desktop support leader, regional team lead, Windows 10, Windows 11, Active Directory, Group Policy, Office 365, Azure, SharePoint, PowerShell, Python, VMware vSphere, Horizon View, software packaging, software deployment, hardware troubleshooting, SLA, trading floor, Manhattan, financial services, end user support, automation, incident management, service requests, Office suite, access management, remote access, virtual desktops, physical desktops, team leadership, appraisal reviews, customer service, documentation, office expansions, fit outs, moves, changes, peripherals, Windows Server, Azure AD, KPIs, ticketing systems.