Job Details

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups.

Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Senior Citrix Engineer to join our IT team based in our Canton, MA office on a hybrid schedule or remotely nationwide. We are seeking a highly experienced and strategic Senior Citrix Engineer to lead the design, implementation, and optimization of our Citrix infrastructure. This role will focus on managing and evolving our DaaS virtual desktops and apps environment, and contributing to our hybrid cloud strategy with Azure Virtual Desktop (AVD). Familiarity with ShareFile is a plus. Some of the Senior Citrix Engineer responsibilities include but are not limited to:

• Architect, deploy, and maintain Citrix Virtual Apps and Desktops (XenApp/XenDesktop) environments, including both shared and dedicated (DaaS) resources
• Manage published applications across Citrix and PAM environments, ensuring high availability, performance, and security
• Lead the migration and integration efforts between Citrix and Azure Virtual Desktop (AVD), including image management, user experience optimization, and cost modeling.
• Provide Tier 3 support and root cause analysis for complex Citrix-related incidents and performance issues
• Serve as escalation point and mentor for junior and mid-level administrators
• Collaborate with security, compliance, and application teams to ensure Citrix environments meet regulatory and operational standards
• Maintain and enhance Citrix App Layering, Provisioning, StoreFront, and Citrix Cloud components
• Develop and maintain AutoIt web and application integration with Privileged Access Management (PAM)
• Support ShareFile licensing, access, and integration as needed, as well as management of on-premises data StorageZone Controllers
• Participate in disaster recovery planning and annual DR exercises involving Citrix and AVD platforms.
• Automate administrative tasks using PowerShell and other scripting tools
• Document architecture, configurations, and standard operating procedures

The expertise you bring

• 5+ years of experience in Citrix engineering roles, at least 2 years in a lead capacity preferred
• Deep expertise in Citrix DaaS, Desktop, Application, and Provisioning technologies
• Experience with Azure Virtual Desktop (AVD) in enterprise environments is a plus
• Strong understanding of Citrix App Layering, FSLogix, and profile management.
• Proficiency in PowerShell scripting and automation
• Familiarity with Citrix Cloud, NetScaler, and Citrix Workspace App
• Working knowledge of ShareFile administration and licensing models
• Experience with Windows Server and Desktop environments, Active Directory, and Group Policy
• Strong communication and documentation abilities
• Strong troubleshooting skills and experience with monitoring tools (e.g., Citrix Director, ControlUp, vCenter)
• Strong problem-solving skills, critical thinking, analytical skills, and great organization abilities
• Familiarity with compliance frameworks (e.g., NYDFS, HIPAA) as they relate to virtual desktop infrastructure
• Bachelor's degree in technology-related field is preferred
• Citrix certifications (e.g., CCP-V, CCE-V) desired

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $135,000 - $179,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $157,000 - $184,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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Equal Opportunity Employer
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