Job Details

Associate Director, Change Management

Job no: 502414
College / VP Area: Office of Human Resources
Work type: Staff
Location: Newark, DE/Hybrid
Categories: Human Resources, Full Time

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PAY GRADE: 32E

CONTEXT OF THE JOB:

Under the limited direction of the Director, the Associate Director of Change Management plays a strategic role in enabling institutional transformation and building organizational resilience. This position leads efforts to support leaders and teams through change, with a strong emphasis on coaching, stakeholder engagement, and change readiness. In addition, the incumbent contributes to leadership development programming, ensuring alignment with broader organizational effectiveness goals.

KEY RESPONSIBILITIES:

Change Management

• Lead the design and execution of change management strategies for institutional initiatives, including reorganizations and strategic shifts.
• Conduct stakeholder analysis, readiness assessments and impact evaluations to inform change planning.
• Develop and implement communication and engagement plans to support successful adoption and sustainability.
• Serve as a change coach to leaders and project teams, helping them navigate resistance and build change capability.
• Monitor and evaluate change efforts, providing feedback and recommendations for continuous improvement.

Coaching & Consultation

• Provide individual and team coaching to support leadership effectiveness, change agility, and team dynamics.
• Facilitate coaching conversations that build self-awareness, strategic thinking, and resilience.
• Act as a thought partner to leaders navigating complex organizational challenges.
• Support the development of a coaching culture across the institution through training, tools and peer learning.

Leadership Development (Supportive Role)

• Contribute to the design and delivery of leadership development programs, with a focus on change leadership and coaching skills.
• Support cohort-based learning experiences and workshops as a facilitator or subject matter expert.
• Assist in evaluating leadership development initiatives and integrating feedback into future programming.
• Collaborate with colleagues to align leadership development with institutional strategy and talent needs.

QUALIFICATIONS:

• Bachelor's degree in Organizational Development, Human Resources, Psychology, Education, or related field and seven years of related experience, or an equivalent combination of education and experience. Master's degree preferred.
• Demonstrated experience leading change initiatives and coaching leaders through transition.
• Strong facilitation, coaching, and consulting skills.
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate across all levels of the organization.
• Ability to analyze data and translate insights into actionable strategies.
• Experience in a higher education environment preferred.
• Certification in change management (e.g., Prosci, Kotter) and coaching (e.g., ICF, Gallup, Hogan) preferred.
• Familiarity with leadership development frameworks and tools preferred.

Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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