Job Details

Join a USA Today Top 100 Workplace & Best in KLAS Team!

Bilingual Patient Account Representative

Pay Range: $16.00 - $19.00 per hour| Schedule: Mon-Fri 8am-5pm/ 9am-6pm/ 10am-7pm (All Eastern Standard Times) | Location: Columbia, SC

Work Where Excellence is Recognized

At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers-and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.

Your Role: Essential, Rewarding, Impactful

As a member of our Early Out Department, the Bilingual Patient Account Representative is responsible for resolution and collection of outstanding patient account balances for healthcare providers while maintaining superior customer service and professionalism. We take pride is helping healthcare consumers resolve their accounts with the providers we serve.

What You'll Do:

• Service each interaction with the quality and integrity standards of Receivable Solutions and our healthcare provider clients.
• Maintains acceptable levels of productivity.
• Understands and effectively utilizes assigned client software systems.
• Makes and receives consecutive calls in a call center environment.
• Documents all activity, maintains / organizes unit, and responds to all communication and/ or verbal inquiries from all relevant parties.
• Handles inbound and outbound telephone calls to patients with the goal of collecting payments in full or arranging a payment plan, while resolving all patient questions or concerns within the acceptable standards of assigned creditor clients.
• Models' appropriate behavior in the handling of difficult interactions or accounts.
• Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and any other applicable Federal, state, and local laws and company policies and procedures.
• Adheres to applicable policies, hospital/physician billing/departmental practices, and 3rd party requirements.
• Performs other related duties as assigned.

What We're Looking For:

• Excellent verbal and written communication skills.
• Ability to handle and maintain confidential information.
• Strong work ethic
• Bilingual (Spanish & English Speaking)
• Ability to communicate effectively with patients in Spanish.
• High School Diploma or GED required.
• 1+ years of call center experience
• 1+ years of experience with accounts receivable, healthcare billing and collections, preferred.

Why You'll Love RSi:

• Competitive pay with ample opportunities for professional growth.
• Fully remote position with a stable Monday-Friday schedule.
• Collaborative, performance-driven environment with expert leadership.
• Mission-driven work supporting essential healthcare services.
• Recognition as a nationally respected leader in healthcare revenue management.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

What to Expect When You Apply:

Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.

We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow.

Ready to be part of something special? Apply now and join our team!