Job Details

Claims Representative Full Time, Remote (St. Louis, Missouri)

Join SCM Insurance Services as a Claims Representative. This entry?level position involves investigating and settling personal property damage claims while utilizing state?specific guidelines.

Overview

Reporting to a Claims Supervisor, you will investigate new claims, make coverage decisions, evaluate settlements, and maintain compliance with state regulations. The role emphasizes strong communication and customer service.

Role Responsibilities

• Initiate the investigation of new claims
• Make coverage decisions based on the Named Peril Policies
• Evaluate settlements of personal property damage as appropriate.
• Establish contact with the insured and storage facility within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop a basic understanding of all entities under this program and their corresponding certificates and policies.
• Recognize state?specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation, including sending and securing proper documentation.
• Respond to time?sensitive material, including but not limited to Department of Insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines.
• Maintain state license by completing continuing education coursework and/or working toward a claims designation.
• Other duties as assigned by the claims supervisor.
• Duties may be added, deleted or changed at any time at the discretion of management.

Qualifications

• High School Diploma or Equivalent required; Bachelors degree is preferred.
• Experience with Lloyds of London is considered an asset.
• Proficient in Microsoft Office.
• Experience with a variety of insurance policies is a plus.
• Able to be licensed in states or countries where necessary.
• AIC designation preferred.

Competencies

• Use of clear, rational thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors for proper expense management.
• Strong writing skills and proper use of grammar to prepare written status reports and document claim file notes clearly.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong communication (verbal and written).
• Ability to multi?task and handle high volume of concurrent tasks.
• Work collaboratively with others inside and outside the company.

Environment / Working Conditions

• Only U.S. residents will be considered.
• Dynamic environment with tight deadlines, changing priorities.
• All prospective employees must pass a background check.
• Office environment with prolonged periods of computer use.
• Location: Remote working; may require some travel to a home office, etc.

Job Details

• Seniority level: Entry level
• Employment type: Full?time
• Job function: Finance and Sales
• Industry: Insurance

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.