Job Details

divh2Director of It (Telecom)/h2pThe Director of IT (Telecom) provides strategic and operational leadership for the organizations enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels./ppKey responsibilities include:/pulliStrategic leadership/liliAI-driven contact experience digital engagement/liliOperations, engineering service excellence/liliSecurity, compliance risk management/liliLeadership, culture talent development/li/ulpJob qualifications and skills:/pulliEducation: Bachelors degree in Information Technology, Computer Science, Engineering, or related field (Masters preferred)./liliExperience: 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership. 5+ years in a senior management or director-level role overseeing large-scale, cloud-based UCaaS/CCaaS environments supporting 4,000+ agents./liliTechnical expertise: Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms./liliLeadership interpersonal skills: Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes./li/ulpMolina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $117,731 - $275,491 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level./p/div