Job Details

Field Service Technician - Onsite

This is an onsite position in Columbus, GA. Preference will be given to applicants within a commutable distance. As a member of the Lexmark team in Columbus, Georgia, you will be part of a dynamic organization that values creativity, innovation, collaboration, and customer success. We are seeking an experienced field service technician to join our team onsite at our customer's location. As an onsite field service technician, you will play a crucial role in ensuring optimal performance of our products by providing onsite technical support for our customers. If you have experience in product repair and troubleshooting, we encourage you to apply for this exciting opportunity.

Responsibilities

• Provide onsite technical support to ensure optimal performance of Lexmark products
• Diagnose and resolve hardware and software issues related to printers, scanners, fax machines, supplies, and other peripherals
• Conduct routine maintenance tasks such as cleaning, alignment, and calibration to optimize device functionality
• Assist customers with installation, configuration, and user training
• Troubleshoot complex problems and provide solutions promptly
• Document all service calls and maintain records of equipment history
• Communicate effectively with customers to understand their needs and requirements
• Collaborate with internal teams to coordinate repairs and replacement parts
• Maintain a strong relationship with customers to ensure satisfaction and loyalty
• Adhere to safety guidelines when handling electrical components and heavy machinery

Qualifications

• High school diploma or equivalent; college education preferred but not required
• Excellent driving record and a valid driver's license
• Proven experience as a field service technician, preferably with Lexmark products
• Knowledge of printing technology, network connectivity, and IT infrastructure
• Strong understanding of computer systems and operating systems (Windows/MacOS)
• Excellent problem-solving skills and attention to detail
• Ability to communicate clearly and concisely both verbally and written
• Self-motivated and committed to delivering exceptional customer service
• Ability to safely lift and maneuver equipment up to 60 lbs.
• Valid driver's license with a good driving record

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to ...@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.